Team Coordinator

Join a Team Where People Matter

At National Positive Behaviour Support, we are more than just a NDIS provider. We are passionate, diverse and  have a supportive team committed to making a genuine difference in the lives of people living with disability.

As we continue to grow, we are looking for an experienced and motivated Support Team Coordinator to lead and support our administration team while helping deliver exceptional service to our participants, families, and clinicians.

If you're looking for a workplace where your contribution is valued, your ideas are welcomed, and your professional growth is genuinely supported, we would love to hear from you.

Why National PBS?

At National PBS, we believe great outcomes start with great people. We pride ourselves on creating a workplace that is:

• Inclusive and diverse
• Supportive and collaborative
• Positive, welcoming and team-focused
• Professional while still having fun
• Committed to learning, development and career progression

Our team comes from a variety of backgrounds, experiences and cultures, and we celebrate the unique strengths that each person brings. We foster an environment where everyone feels respected, heard, and empowered to succeed.

About the Role

As our Support Team Coordinator, you will play a key role in ensuring the smooth operation of our administration functions across our offices while providing leadership and support to our dedicated admin team.

Your Responsibilities

• Leading, mentoring and supporting our administration team
• Coordinating participant referrals, intakes and service allocations
• Liaising with therapists, management, participants and stakeholders
• Supporting workflow management and operational processes
• Identifying opportunities to improve systems and efficiencies
• Managing office resources and supplies
• Assisting with a variety of administrative and project-based tasks
• Working closely with our leadership team to support continued growth

Initial training will be provided at our Head Office in Moonee Ponds.

About You

You are someone who thrives in a fast-paced environment, enjoys supporting others, and takes pride in delivering exceptional service.

You will bring:

• Experience working within the NDIS sector
• Previous administration and team leadership experience (2+ years preferred)
• Outstanding customer service and relationship-building skills
• Strong written and verbal communication abilities
• Exceptional organisational and time-management skills
• A keen eye for detail
• Initiative, accountability and problem-solving capabilities
• Strong Microsoft Office skills and confidence learning new systems
• A positive attitude and willingness to learn
• The ability to work collaboratively while also managing priorities independently

What We Offer

At National PBS, we invest in our people because we know they are our greatest asset.

Benefits Include:

• Competitive salary of $70,000 - $75,000 plus super
• Comprehensive onboarding, training and ongoing support
• A paid day off on or around your birthday
• A genuinely supportive and welcoming team culture
• Opportunities for professional development and career advancement
• The chance to be part of a growing organisation making a meaningful impact
• Regular team connection, collaboration and recognition opportunities
• A workplace where your ideas and contributions are valued

Ready to Join Us?

If you are looking for more than just another administration role and want to be part of a team that values people, purpose and growth, we would love to hear from you.

Apply today and discover why National PBS is a workplace where people thrive.

Our Commitment to Diversity

National PBS is committed to creating a diverse, inclusive and welcoming workplace. We encourage applications from people of all backgrounds, cultures, abilities, genders, sexualities and life experiences. We believe diversity strengthens our team and enhances the support we provide to our participants.