Team Expansion Manager

ROLE SUMMARY

The Team Expansion Manager owns the full lifecycle of agent-facing engagement at JNA Real Estate — from recruitment planning through onboarding, training coordination, and day-to-day agent relations. This is a hybrid operations and relationship role: part recruitment ops, part training liaison, part internal communications, sitting at the intersection of team leadership, marketing, and the wider agent base to keep consultants informed, trained, and engaged.

KEY RESPONSIBILITIES

Agent Recruitment

• Plan and coordinate agent recruitment initiatives — timelines, outreach cadence, and candidate pipeline tracking

• Liaise with prospective agents through the recruitment journey, from first contact to onboarding

• Support recruitment marketing efforts in coordination with the marketing/content team

Training Coordination

• Plan and schedule training sessions, liaising with trainers, speakers, and the team to confirm logistics

• Disseminate training decks and materials to agents in a timely, organised manner

• Maintain an accessible repository of training resources for ongoing agent reference

Agent Liaison & Relations

• Act as the primary relationship point of contact between agents and leadership — the “agent relationship manager”

• Handle day-to-day agent queries, coordination requests, and follow-ups

• Foster a positive, engaged team culture through regular touchpoints

Reporting & Communications

• Track and produce agent attendance reports for meetings, huddles, and training sessions

• Manage Telegram and WhatsApp broadcast channels — drafting and sending blasts for announcements, training reminders, and updates

• Keep internal communication channels organised and up to date

REQUIREMENTS & COMPETENCIES

• 1–3 years’ experience in recruitment coordination, HR/people ops, training administration, or a client/relationship-facing role (real estate or professional services industry a plus but not required)

• Strong organisational skills with the ability to run multiple coordination threads (recruitment, training, comms) simultaneously

• Comfortable managing WhatsApp/Telegram broadcast tools and basic reporting (Excel/Google Sheets)

• Personable, service-oriented communication style

• Experience with a CRM (e.g. ActiveCampaign) or willingness to learn JNA’s existing systems is an advantage

COMPENSATION

S$3,500 – S$4,000 per month, commensurate with experience.