Team Lead - Admissions

Position: Team Lead - Admissions Location: Gurugram

️ Working Days: Monday to Saturday (Saturday- WFH)

Experience Required: 5+ years

Role Overview

We are looking for an experienced Team Lead - Admissions to lead the student conversion team from offer acceptance to final enrollment. The role involves managing counsellors, driving conversions, coaching the team, and ensuring a strong student and parent experience.

The ideal candidate will have experience in academic counselling, EdTech sales, admissions, or consultative B2C sales , along with strong team management and sales leadership skills.

Key Responsibilities

• Lead and manage the team responsible for the post-offer conversion journey.
• Set targets, track performance, and drive enrollment and conversion goals.
• Coach the team on counselling, objection handling, follow-ups, and closing.
• Monitor conversion metrics and identify performance gaps.
• Support the team in handling complex student/parent conversations and objections.
• Ensure structured follow-ups and consistent funnel movement.
• Identify conversion bottlenecks and implement process improvements.
• Conduct regular performance reviews and provide actionable feedback.
• Collaborate with internal teams to ensure a seamless student experience.
• Own team performance, conversion, and revenue outcomes.

Ideal Candidate Profile

• 5+ years of experience in academic counselling, EdTech sales, admissions, student recruitment, or consultative B2C sales.
• Prior experience in team handling, people management, or sales leadership.
• Experience as a Senior Academic Counsellor, Team Lead, Admissions Manager, Assistant Program Manager, Senior Counsellor, or Head of Admissions.
• Strong exposure to parent-led or family-influenced decision-making.
• Candidates from premium education institutions or EdTech companies preferred.
• Open to candidates with high-ticket, consultative B2C sales and team management experience from other industries.
• Strong communication, coaching, negotiation, and stakeholder-management skills.
• Proven track record of achieving team-level conversion and revenue targets.

Key Success Metrics

• Team offer-to-enrollment conversion rate
• Enrollment and revenue targets
• Counsellor productivity and performance
• Funnel movement and reduction in drop-offs
• Student and parent experience
• Team development and performance