Team Lead (BPO)- start ASAP

🌟 WE'RE HIRING: OPERATIONS TEAM LEAD – FINANCIAL ACCOUNT 🌟

Ready to take the next step in your leadership career? Join Moder Solutions and lead a high-performing financial services team in a growing, dynamic environment!

The Operations Team Lead will oversee a team of financial account specialists, ensuring performance excellence, client satisfaction, and smooth day-to-day operations. You will coach, mentor, and drive results while ensuring accuracy and compliance—especially in billing and financial-related processes.

JOB DESCRIPTION

As an Operations Team Lead, you will:

• Supervise, develop, and motivate a team of financial specialists
• Monitor KPIs, performance metrics, and daily productivity
• Handle escalations, ensure timely issue resolution, and provide actionable feedback
• Oversee billing-related procedures and ensure accuracy in financial transactions
• Coordinate with cross-functional teams to enhance workflow and performance
• Conduct coaching sessions, performance reviews, and daily huddles
• Ensure team compliance with company and client policies
• Prepare reports and presentations using MS PowerPoint and Excel
• Contribute to continuous process improvement and operational strategies

QUALIFICATIONS & EXPERIENCE

• Preferably a Bachelor's Degree graduate
• Excellent written and oral communication skills
• Minimum 2 years as an Operations Team Lead/Supervisor in the BPO industry
• Must have billing experience
• Experience in banking/lending, finance, insurance, or US mortgage servicing (preferred but not required)
• Proficient in MS PowerPoint and Excel
• Strong negotiation, leadership, and decision-making skills
• Willing to work onsite in Cebu City or Mandaue City
• Must have minimum 2+ years of team leadership or supervisory experience
• Must have minimum 3+ years of call centre or BPO experience
• Must have minimum 1-2 years of financial services or banking experience
• Night shift schedule required for this position

Company Benefits:

• Competitive salary package
• Performance incentives
• HMO coverage
• Paid training and career advancement
• Inclusive and supportive leadership team
• Opportunities for professional growth within a fast-expanding account
• Employee engagement programs and workplace perks

If you're a results-driven leader with strong billing and financial experience, we want to meet you.

📩 Apply now and start your leadership journey with Moder Solutions!