Team Lead BSG

SECTION I: ROLE INTRODUCTION

Outlines the basic information of the role.

Job Title

Unit Lead – BSG

Reporting To

Ajay Arora

Job Code ID

Business Unit

BDTS

Grade/ Level

G5/G6

Sub Business Unit

Retail Digital Onboarding

Management Band

Location

Yes Bank House

Section II: JOB ROLE SCOPE

Outlines the count of employees reporting and financial metrics of the role.

Number of Direct Reports

4-5

Financial Metrics (Budget, Revenue, etc.)

Total Team Size

4-5

Cost Centre

BDTS

SECTION III: PURPOSE OF THE ROLE

To lead business solutions for onboarding applications and arrive at optimized, compliant & efficient solutions across various channels for customer onboarding including Video KYC & EKYC solutions

SECTION IV: KEY RESPONSIBILITIES & KPIS OF THE ROLE

These responsibilities are representative, and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section is not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of the role.

Metrics that are used to evaluate the success / performance of the role; specific targets do not need to be included as those would change from Y-o-Y.

Responsibilities KPIs

Policies, Processes & Procedures

• Define framework for creating Business requirements by engaging with stakeholders

• Review of DMTs for onboarding and converting them to optimized solution via BRD

• Ensure business requirements are created with optimized solutions which is replicable and reusable

• Understanding of business cases and coordination with stakeholders

• Documentation with respect to Onboarding, VKYC, EKYC & PAN

• Review of PPAC to ensure BRD is aligned to PPAC

• Maintain Book of work across the vertical

• Documentation of existing solutions to streamline the applications (e.g. fields in Newgen, FCR, logs etc.)

• Ensure Compliances as per guidleines

• Timely closure of BRD & FSD

• No delays in GO LIVE

• Management updates

• Regular publishing of Book of Work

• Identifying area of duplication to concise requirements Development/Testing

• Co-ordinate with TSG for solution understanding for FSD development by TSG Team

• Review & sign-off on FSD for all impacting systems in the journey and ensuring all validations in place

• Documentation updation of existing application to ensure upkeep

• Sanity testing for all released

• Business solutions owner for all onboarding applications across CASA & CC onboarding

• Ensure TCOE/Business Sign-off

• GO Live Support

• Tracking production issues and closure with TSG Team