Team Lead CA Customs

Operational and Team Management:

• Oversee assigned countries migrated into GBS MNL Customs team.

• Strategize to drive process optimization, accountability, and ownership

• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)

• Provide guidance on process design, process optimization, and propose process changes where needed to drive efficiency and improve execution

• Act as an ambassador of GBS MNL.

• Prepare and present performance report/s to internal and external stakeholders

• Quality and compliance responsibilities under NDA (Non-Disclosure Agreement) / attention given to predetermined processes, SOPs (Standard Operating Procedures), PWI (Process Working Instructions)

• Work closely with the team to increase productivity and assist in creating positive working relationships with all stakeholders

• Maintain all areas of Health and Safety relevant to the working environment & staff teams.

• Planning and organization of resources and work requirements

• Escalation of irregularities to Business Support Services Manager for Customs

• Perform weekly coaching with team members

• Take the lead to avoid/prevent recurrence of issues

• Drive continuous improvement of the team and related processes.

• Work under the direction of superiors

• Drives completion of tasks and processes within agreed SLA to leaders and members

• Proactively find means to deliver and raise the performance of the teams managed

• Actively engage with relevant Stakeholders and conduct regular touchpoints

• Team Leadership & Coaching:

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

• Motivate and inspire team leaders and members

• Lead by setting a good example (role model) – behavior consistent with words

• Facilitate problem solving and collaboration

• Maintain healthy group dynamics

• Intervene when necessary to aid the group in resolving issues

• Help keep the team focused & on track

• Ensure to meet KPI Targets

• Implementation support (off- / on-site) for the migration of countries under Customs team.

• Resolution of issues on operational level and address employee performance & conduct as needed