Team Lead (Café)

Job Summary

The Team Lead is responsible for supervising daily cafe operations, ensuring excellent customer service, maintaining food quality standards, and leading the service team to achieve operational and sales targets. The role acts as a bridge between management and frontline staff, ensuring smooth outlet operations and a positive customer experience.

Key Responsibilities

Operations Management

• Lead and supervise daily outlet operations.
• Ensure smooth front-of-house and back-of-house coordination.
• Monitor food quality, presentation, and service standards.
• Ensure cleanliness, hygiene, and safety standards are maintained.
• Manage opening and closing procedures.

Team Leadership

• Supervise, motivate, and support team members during shifts.
• Assign daily duties and monitor staff performance.
• Train new employees on operational procedures and customer service standards.
• Coach team members to improve productivity and performance.
• Assist in resolving staff concerns and workplace issues.

Customer Service

• Deliver exceptional customer service and hospitality.
• Handle customer complaints professionally and promptly.
• Ensure customer satisfaction and encourage repeat business.
• Support promotional activities and upselling initiatives.

Inventory Handling

• Monitor stock levels and report inventory shortages.
• Assist with stock counts and inventory control.
• Ensure proper handling of POS transactions, and daily sales reconciliation.
• Minimize wastage and support cost-control measures.

Compliance & Safety

• Ensure compliance with food safety regulations and company policies.
• Monitor staff adherence to hygiene and safety standards.
• Ensure all operational procedures are followed consistently.

Requirements

Qualifications

• Diploma or equivalent qualification.
• Food Safety Certification is an advantage.

Experience

• Minimum 2-4 years of experience in the F&B industry.
• At least 2 year in a supervisory or leadership role.
• Experience in restaurants, cafés, fast-food chains, or hospitality operations preferred.

Employment Type

• Full-Time

Preferred Candidate Profile

A proactive and hands-on leader with a passion for the F&B industry, strong people management skills, and the ability to drive excellent customer experiences while maintaining efficient outlet operations.