Team Lead -Calling / Inside Sales - Infoedge- Noida

Responsibilities & Requirements:

1. Team Management & Leadership

• Manage and mentor a team of 10-12 calling associates
• Provide ongoing guidance, coaching, performance feedback, and motivation
• Foster a high-performance, accountable team environment

2. Lead Management, Data & Process Discipline

• Prioritize and assign leads based on business goals to ensure optimal utilization
• Ensure minimal lead leakage through timely follow-ups and proper tracking
• Maintain accurate records with strong CRM hygiene, correct tagging, and process adherence

3. Quality Assurance & Compliance

• Conduct regular call audits to ensure quality standards
• Ensure adherence to scripts, processes, and company policies
• Drive continuous improvement through structured feedback and coaching

4. Reporting & Insights

• Prepare and share daily performance reports
• Track key KPIs (productivity, conversion, quality)
• Highlight actionable insights, trends, and performance gaps

Requirements-
A. Experience

• Minimum 2+ years of experience in operations / team handling
• Preferably in blue-collar hiring, BPO, or marketplace operations

B. Leadership & Ownership

• Strong people management and team motivation skills
• Ability to drive targets and manage performance rigorously

C. Analytical & Execution Skills

• Strong organizational and multitasking abilities
• High attention to detail in data and process management
• Ability to interpret data and drive decisions

D. Tools & Technical Skills

• Proficiency in data management and reporting tools
• Working knowledge of Excel, Google Sheets, SQL (basic to intermediate)

E. Communication

• Strong verbal and written communication skills
• Ability to clearly communicate with team and stakeholders