Team Lead (Calling Process)

Roles and Responsibilities

• Manage a team of callers to achieve daily targets for outbound calls, ensuring quality standards are met.
• Conduct regular performance reviews, provide feedback, and coach team members to improve their skills.
• Develop and implement effective strategies to increase productivity, reduce attrition rates, and enhance customer satisfaction.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with other teams to resolve complex issues related to calling processes, products/services, or customers.