Team Lead, Cash Application

Job Summary:

Job Summary

We are seeking a Cash Application Team Lead with experience managing regional/APAC Cash Application operations. The role will lead and oversee the Cash Application team,

The role will be responsible for driving team performance, compliance, stakeholder satisfaction and continuous improvement initiatives to support business and regional objectives across APAC.

Location: Bandar Sunway, Malaysia

Must-Have Requirements

• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• 5- 10 years of total experience in managing Cash Applications teams
• Minimum 3–5 years of people management experience, preferably managing a team of 10+ employees.
• Proven experience managing APAC/regional operations.
• Minimum 3 years of hands-on SAP experience.
• Strong experience in Cash Application / Accounts Receivable / O2C operations.
• Experience working in a Shared Services environment.
• Strong understanding of accounting processes, AR operations and financial controls.

Key Duties and Responsibilities

• Lead the daily operations of the Cash Application team, ensuring accurate and timely allocation of customer payments and resolution of issues within agreed timelines.
• Monitor unapplied and unidentified cash, receipt posting and allocation turnaround times, and implement action plans to drive continuous improvement.
• Manage stakeholder expectations through timely and accurate service delivery, proactive communication and effective issue resolution, while minimizing escalation risks.
• Ensure compliance with internal controls, company policies, procedures and agreed service levels.
• Drive process standardization and automation initiatives across APAC to reduce manual activities, improve accuracy and enhance operational efficiency.
• Coach, develop and empower team members while driving performance management, succession planning and retention initiatives.
• Lead and support process transitions and migrations, ensuring deliverables are implemented within agreed scope and timelines.
• Support internal and external audits by providing accurate documentation and timely responses.
• Collaborate with cross-functional teams within the Shared Services Centre to support smooth month-end closing and reporting activities.
• Identify opportunities to improve processes, strengthen controls and enhance the overall Cash Application service delivery model across the region.

Education

• Bachelor’s degree in Finance, Accounting, Commerce or a related field.

Experience

• 5–8 years of relevant experience, preferably within O2C, Cash Application or Accounts Receivable operations.
• Minimum 3–5 years of people management experience, including management of a team of approximately 10+ employees.
• Proven experience managing regional/APAC operations.
• Minimum 3 years of SAP experience.
• Minimum 3 years of accounting/AR experience, with a strong understanding of AR processes and financial controls.
• Previous experience in a Shared Services/SSC environment is preferred.

Skills & Competencies

• Strong leadership and people-management skills, including team planning, organization, coaching and performance management.
• Strong knowledge of SAP and ERP systems, with good proficiency in MS Office applications.
• Strong analytical, problem-solving and process-improvement capabilities.
• Ability to manage multiple stakeholders and operate effectively in a regional environment.
• Strong focus on accountability, service delivery and operational excellence.
• Excellent interpersonal, verbal and written communication skills.
• Fluent in Mandarin and English, with the ability to communicate effectively with Mandarin-speaking stakeholders and clients.