Team Lead, Cash Apps

Lead the daily operation of Cash Application team activities to ensure accurate and timely allocation of customer payments and resolution of issues within agreed deadlines

Review and monitor unapplied and unidentified cash, as well as receipt posting and allocation turnaround time, and implement action plans for continuous improvement

Manage stakeholders’ expectation by providing timely, accurate service delivery, proactive communication, and effective issue resolution to minimize escalations risks

Ensure compliance with internal controls, company policies, and agreed service levels

Champion process standardization and automation initiatives across APAC to reduce reliance on manual processes, improve accuracy, and enhance operational efficiency

Coach, develop, and empower team members. Drive performance management, succession planning, and retention strategies to build a capable and engaged team

Plan and support process transitions and migrations. Ensure all deliverables are implemented within scope and timelines

Support internal and external audits by providing accurate documentation and timely responses

Cooperation with cross function teams within SSC to ensure smooth month end closing and reporting activities