Team Lead

Urban Air Adventure Park – University Heights, OH
Team Lead
$18.00 per hour

Lead the Fun. Inspire the Team. Create Amazing Guest Experiences.

Urban Air Adventure Park is looking for an energetic, dependable Team Lead to help oversee daily park operations while supporting both our attractions and café. This is a hands-on leadership role perfect for someone who enjoys working in a fast-paced environment, leading by example, and creating memorable experiences for guests and team members alike.

As a Team Lead, you'll help supervise daily operations, coach employees, ensure safety and cleanliness standards are met, assist with food service operations, and provide exceptional customer service throughout the park. If you're a motivated leader who thrives in an exciting environment, we'd love to meet you.

What You'll Do

• Lead daily operations during assigned shifts
• Open and close the park as scheduled
• Supervise, coach, and motivate team members
• Support a positive, fun, and accountable team culture
• Ensure exceptional guest service throughout the park
• Assist with café operations including food preparation, cooking, serving, and cleanliness
• Ensure food safety, sanitation, and quality standards are maintained
• Receive and organize deliveries when needed
• Monitor inventory and maintain organized storage areas
• Handle guest questions and resolve concerns professionally
• Maintain a clean, safe, and organized facility
• Monitor attractions, café, and equipment to ensure safe operation
• Train new employees on company procedures and service standards
• Support birthday parties, special events, and high-volume weekends
• Help maintain staffing, operational, and safety standards throughout each shift

What We're Looking For

• High school diploma or GED required
• Previous restaurant, food service, hospitality, retail, entertainment, or customer service experience preferred
• Previous leadership, shift lead, or supervisory experience preferred
• ServSafe or Food Handler Certification preferred (or willingness to obtain within 30 days)
• Strong communication and leadership skills
• Positive attitude with the ability to motivate others
• Comfortable making decisions and solving problems in a fast-paced environment
• Reliable with excellent attendance and punctuality
• Willing to work evenings, weekends, holidays, and peak business periods

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 30 pounds
• Comfortable working in a fast-paced, high-energy, and sometimes noisy environment

Why Join Urban Air?

• Competitive pay starting at $18.00 per hour
• Fun, energetic workplace
• Leadership development opportunities
• Flexible scheduling
• Work with an awesome team
• Be part of creating unforgettable family experiences every day

Apply Today!

If you're ready to build leadership experience while working in one of the most exciting entertainment environments around, apply today and become part of the Urban Air team!

About Urban Air Adventure Park

Urban Air is the world's largest indoor adventure park operator and the leader in family entertainment. We create unforgettable experiences through attractions, birthday parties, events, and great hospitality while helping kids—and adults—have fun and aim higher.

Urban Air Adventure Park is proud to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person