Team Lead

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve daily targets and goals.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Develop and maintain effective communication channels with clients, internal stakeholders, and other teams.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Job Requirements :

• 2-8 years of experience in international voice process or US/UK process.
• Strong leadership skills with ability to motivate and manage a team remotely.
• Excellent communication skills with ability to build strong relationships with clients and colleagues.
• Proficiency in monitoring tools such as call recordings, reports, etc.