G
GVK Emergency Management and Research Institute (GVK EMRI)
Team Lead
3 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹350,000 / year
Location:
Agra, Uttar Pradesh, India
Work mode:
Onsite
Published on:
10 August 2026
What they need
Job description-
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve daily, weekly, and monthly targets.
- Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates to identify areas for improvement.
- Develop strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
- Ensure timely resolution of customer complaints and issues through effective communication with customers.
Job Requirements :
- 4-7 years of experience in BPO or call center environment.
- Inbound Process
- Good associate handling Experience
- READY TO RELOCATE FOR LUCKNOW AND AGRA
- ONLY MALE
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