S
Sagility India
Team Lead
Skills
Compliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹600,000 – ₹800,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
Roles and Responsibilities
- Manage a team of customer service representatives to achieve daily targets, ensuring high levels of CSAT and AHT.
- Develop and implement strategies to reduce attrition rates through effective training programs and employee engagement initiatives.
- Analyze performance metrics such as CSAT, AHT, and Attrition rate to identify areas for improvement and optimize processes accordingly.
- Collaborate with cross-functional teams to resolve complex issues related to billing, product/service offerings, or technical difficulties.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Interested - Whatsapp - 9538989829
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