Team Lead

Job Title: Team Leader Automobile Dealership

Department: Sales / Customer Relations
Reports To: Sales Team Leader
Location: Dealership

Job Purpose

To lead and motivate the dealership sales team, achieve monthly sales targets, ensure excellent customer experience, and support the Sales Manager in driving dealership revenue and profitability.

Key Responsibilities

• Lead, supervise, and motivate the sales team to achieve monthly and annual targets.
• Allocate leads and follow up on enquiries, walk-ins, referrals, and digital leads.
• Monitor individual team-member performance and prepare daily/weekly performance reports.
• Ensure proper follow-up with prospective customers from enquiry to vehicle delivery.
• Conduct daily team briefings and review sales pipelines.
• Support sales executives in negotiations, product presentations, test drives, and closing.
• Maintain strong knowledge of vehicle models, features, pricing, finance, insurance, and offers.
• Ensure CRM/DMS data is updated accurately and regularly.
• Monitor customer satisfaction and resolve customer complaints promptly.
• Coordinate with Finance, Insurance, Service, Accessories, and Delivery teams for smooth vehicle delivery.
• Ensure adherence to dealership/company sales processes and policies.
• Train and coach new and existing sales executives.
• Track competitor activities, market trends, and local sales opportunities.
• Support management in achieving revenue, market-share, and customer-retention objectives.
• Ensure proper documentation and compliance with company and OEM requirements.

Key Performance Indicators (KPIs)

• Monthly vehicle sales target achievement
• Team target achievement %
• Lead conversion ratio
• Test-drive-to-booking ratio
• Enquiry follow-up efficiency
• Customer satisfaction / CSI
• Finance and insurance penetration
• Accessories sales
• Gross margin / dealership profitability
• Customer complaints and resolution time
• CRM/DMS compliance

Required Qualifications & Experience

• Graduate degree preferred; MBA/PGDM in Sales or Marketing is an advantage.
• 5-10 years of experience in automobile sales, preferably with dealership experience.
• At least 3 years of experience in a team-leading/supervisory role preferred.
• Strong knowledge of automobile retail sales processes.
• Good communication, negotiation, and customer-handling skills.
• Leadership and team-management ability.
• Proficiency in MS Office and CRM/DMS systems.
• Valid driving licence preferred.

Desired Competencies

• Sales orientation
• Leadership and people management
• Customer focus
• Negotiation and closing skills
• Target-driven approach
• Problem-solving
• Communication and interpersonal skills
• Time management
• Ability to work under pressure

Working Conditions

• Full-time dealership role.
• May require weekend/holiday work depending on dealership operations.
• Regular interaction with customers, sales staff, finance/insurance teams, and OEM representatives.

Contact: 89259 32077/9585552163