Team Lead

Job Title: Team Lead - Remote Patient Care
Location: Chennai, India | Experience: 4-5 years | Education: Any Graduate (Healthcare/Nursing/Life Sciences preferred)

Role Overview
Coordinate remote patient care managing cases end-to-end, liaising with hospitals/consultants, and ensuring SLA & quality compliance.

Responsibilities

• Coordinate patient cases from start to closure; communicate with patients, hospitals & consultants
• Maintain accurate case documentation
• Schedule appointments & coordinate hospital resources
• Manage escalations and emergency cases
• Ensure SLA adherence and quality standards
• Prepare operational reports

Requirements

• 4-5 years in Healthcare Operations, Remote Patient Care, Medical Coordination, or Customer Support
• Strong communication, multitasking & problem-solving skills
• Must be from science background
• Proficient in MS Office & CRM/Case Management tools

Key Skills: Patient Coordination, Case Management, CRM, SLA Management, Customer Service, End-to-End Case Coordination, Consultant/Doctor Liaison, Pharmacy Coordination, Data Privacy & Confidentiality Compliance, Critical Case Identification, Business Continuity Support, Empathy in Patient Handling, Ownership & Accountability.