Team Lead

About the Role

As a Team Lead, you will provide hands-on, day-to-day leadership to frontline kaimahi delivering services to tamariki, rangatahi and whānau.

You will be responsible for supporting your team to deliver high-quality, mana-enhancing services grounded in kaupapa Māori, while maintaining strong standards of practice, safety, performance and accountability.

Key Responsibilities

• Provide day-to-day leadership, direction, coaching, and support to frontline kaimahi, fostering a positive and productive team environment.
• Oversee service delivery, caseloads and workload allocation across the team.
• Maintain high standards of practice, documentation, safeguarding, and service quality, ensuring adherence to organisational policies.
• Provide regular supervision and support the professional development and wellbeing of kaimahi.
• Monitor team performance and contribute to the achievement of contractual KPIs and whānau outcomes.
• Identify and escalate risks, safeguarding concerns, resourcing needs and performance issues.
• Build and maintain strong relationships with whānau, community organisations, statutory agencies and other partners.
• Support recruitment, induction and onboarding of new kaimahi.
• Use frontline insights and service data to identify opportunities for continuous improvement.
• Champion the voice of tamariki, rangatahi and whānau in practice and service delivery.
• Model and uphold our mātāpono of Āta, Ākina and Angitū.

- Demonstrated experience in frontline leadership, senior practice, or team coordination within the social services or not-for-profit sector.

You will bring:

• Experience in frontline leadership, senior practice or team coordination.
• A relevant tertiary qualification or strong equivalent experience.
• Experience working alongside tamariki, rangatahi and whānau.
• Strong knowledge of kaupapa Māori approaches and Te Tiriti o Waitangi in practice.
• Confidence supporting and developing frontline kaimahi.
• Sound judgement in relation to risk, safeguarding and escalation.
• Demonstrated understanding of risk management frameworks and practical application in a frontline service setting.
• Proficiency in utilising service data and insights for continuous improvement initiatives.
• Strong communication and relationship-building skills.
• A resilient, adaptable and solutions-focused approach to leadership.