Team Lead

Team Leader – US Mortgage Escrow & Property Tax

Experience:

4–6 Years in US Mortgage Domain

Minimum 2 Years in a Leadership Role (Team Lead / Associate Team Lead)

Shift:

US Shift (Night)

Job Description:

We are seeking an experienced Team Leader with strong domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions.

Key Responsibilities:

• • Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations
  • Oversee property tax verification, including assessment, due dates, payment status, and jurisdiction validation
  • Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information
  • Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements
  • Monitor daily production, quality, SLAs, and turnaround times
  • Conduct regular quality checks and provide coaching and feedback to team members
  • Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues
  • Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases
  • Prepare MIS, dashboards, and performance reports for management and clients
  • Support process improvements, documentation, and training initiatives

Role-Specific Requirements:

• • Prior experience as a Team Lead / Associate Team Lead
  • Strong knowledge of US Real Estate Property Tax processes and regulations
  • Hands-on exposure to US Mortgage – Escrow operations
  • Proven expertise in Property Tax Verification and tax research
  • Experience handling tax calling and working with US taxing authorities

Required Skills & Competencies:

• • Strong people management and stakeholder communication skills
  • Excellent analytical and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and quality orientation
  • Proficiency in MS Excel and reporting tools

Preferred Qualifications:

• • Experience working in mortgage servicing platforms and tax portals
  • Prior exposure to client interactions and audits
  • Ability to mentor teams and drive performance improvements