Team lead

Profile : Manager (Centre Operations and Sales)

Location: Varanasi

Experience: 3+ Years (Relevant)

Key Responsibilities:

Manage day-to-day centre Operations & Sales ensuring smooth workflow and high efficiency.

Build and maintain customer relationships to enhance service delivery.

Lead and mentor teams across multiple locations, ensuring performance and productivity.

Conduct training and development programs for staff skill enhancement.

Assist in new centre setups, ensuring proper planning and execution.

Handle sales targets, revenue tracking, and operational KPIs.

Plan and manage rosters, shift allocations, and workforce scheduling.

Analyze and report attrition trends, implementing strategies to improve retention.

Leverage Excel and automation processes to improve operational efficiency.

P&L and Revenue Ownership: Own the achievement of revenue and profitability targets for the entire Kendra network.

Sales Strategy: Design and implement effective sales strategies to maximize ticket sales, product sales and revenue per customer.

Team Training & Performance: Lead, train, and continuously mentor all Kendra sales executives to build a high-performing team.

Performance Management: Set clear sales quotas, monitor performance against key metrics, and ensure the team meets its goals.

Reporting: Analyze sales data and report on performance, forecasts, and strategies to senior leadership.

Requirements:

Strong understanding of centre operations, team handling, customer management, and sales processes.

Proficiency in Excel (pivot tables, macros, automation) and data analysis.

Hands-on experience with automation tools.

Excellent problem-solving, leadership, and communication skills.

Ideal Candidate:

Proven experience (4+ yrs) in a sales leadership role with a strong history of exceeding targets.

Direct experience managing a P&L.

Expert in training, motivating, and managing a front-line sales force.

A results-driven individual with a sharp, analytical mindset.