Team Lead

The HEAL Brand: Our journey started with two friends, a couple of blenders, and a refrigerator. Today, it has evolved into a multi-location brand across several provinces, employing hundreds of people, all united by a mission to promote healthy and sustainable living within communities.

Who You Are: You are a positive and enthusiastic people-person with a genuine passion for health, community, and wellness. As the Team Leader, you will be responsible for a diverse range of tasks, from training new team members to effectively resolving operational challenges. If you thrive in dynamic, fast-paced environments, value career advancement, embrace entrepreneurial thinking, enjoy innovation, and appreciate the occasional food-related pun, then we want you on our team!

Responsibilities:

• Ensure product consistency and quality.
• Investigate and resolve customer complaints related to food quality, service, and accommodations.
• Manage food and beverage deliveries, meticulously checking contents for quality and quantity.
• Oversee food preparation methods, portion sizes, garnishing, and presentation to uphold Company Standards.
• Efficiently schedule staff hours using appropriate systems/software and assign duties to optimize food production and timely service.
• Evaluate work procedures and operational issues to identify opportunities for service improvement, enhanced performance, or safety enhancements.
• Engage in some food preparation or service tasks as needed.
• Conduct inventory counts and maintain inventory levels for food and equipment.
• Organize and oversee staff training programs, address personnel issues, participate in the hiring process, and evaluate employee performance.
• Coordinate equipment maintenance and repairs, as well as various services.
• Operate the point-of-sale cash register, manage cash transactions, and make bank deposits.
• Report on weekly and monthly store KPIs
• Adhere to Company opening and closing procedures, maintaining related records.

Qualifications:

• Previous managerial experience.
• Valid driver's license.
• Team player mentality.
• Exceptional customer service skills.
• Knowledge of supply chain operations.
• Familiarity with personnel and human resources duties.
• Effective communication and active listening skills.
• Strong critical thinking abilities.
• Above all, a commitment to having fun!

What We Offer:

• A fun work environment!
• HEAL Team Leader Bonus Incentive: This is a team sport! We work with you to determine monthly/quarterly store targets that unlock additional bonus incentives. Because hey! You deserve it!
• HEAL Discounts

Job Type: Full-time

Benefits:

• Discounted Food
• Flexible schedule

Education:

• Secondary School (required)

Experience:

• Hospitality: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Food Handler Certification (preferred)

Pay: $18.50-$19.50 per hour

Expected hours: 36.0 – 40.0 per week

Work Location: In person