Team Lead

Job Title: Team Leader US Healthcare / Medical Coding

Job Summary:
We are looking for a Team Leader to manage day-to-day operations of a production team and ensure quality, productivity, and client SLA adherence. The role requires strong clinical/coding expertise along with team management and stakeholder coordination skills.

Key Responsibilities:

• Lead and manage a team of Production Analysts.
• Ensure 100% delivery within TAT and accuracy as per client SLA.
• Monitor productivity, quality, utilization, and shrinkage.
• Analyze error trends and identify training/improvement areas.
• Support complex case resolution and handle team queries.
• Plan and manage OJT and internal training programs.
• Identify process deviations and drive corrective actions.
• Coordinate with internal and client teams.
• Provide process/product improvement feedback to management.

Requirements:

• Physician with CPC/COC certification.
• Experience in US Healthcare, Medical Coding, Medical Billing, RCM, or Health Plan Operations.
• Knowledge of CMS, Medicaid, ICD-9, CPT, HCPCS, AAOS, and healthcare claims/payment policies.
• Strong knowledge of medical procedures, diagnoses, and treatment practices.
• Excellent communication, analytical, and problem-solving skills.
• Good working knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Willingness to work in different shifts, including night shifts.
• Prior team handling/leadership experience preferred.