Team Lead

Who you are

• 1+ years experience in administrative work or data input
• 1+ years experience in full-time customer facing experience
• 2+ years experience in creating websites using web design software (i.e. Duda, WordPress, GoDaddy, Squarespace, Canva)
• 1+ years experience leading or mentoring others
• High School Diploma or equivalent work experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Proven leadership experience in guiding a team through the website onboarding process
• Continuous learning and staying updated on changes in web technologies and industry standards
• Demonstrated ability to optimize processes and enhance team efficiency
• Customer-focused mindset with a dedication to delivering exceptional service
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

What the job involves

• As a Team Lead, Website Onboarding, you balance team management with individual contribution
• You have expertise in overseeing and coordinating the onboarding process for our service professionals' (our Pros') websites, and use your knowledge to develop and grow others
• You strive for excellence in ensuring the efficient and accurate onboarding of clients onto our platform
• You consider yourself a leader, have excellent time management skills, and are always looking to improve processes
• You bring a strategic mindset, exceptional organizational skills, and empathetic leadership to help better our team and improve the lives of our Pros
• Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros
• Our success is their success
• Supervise and lead a team of website onboarding specialists, providing guidance and support
• Oversee the onboarding process for Pros' websites, ensuring adherence to company standards
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency
• Serve as an escalation point for complex client inquiries or issues related to website onboarding
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction
• Stay informed about industry trends, web technologies, and best practices for website development
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets

Benefits

• Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
• Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
• Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
• Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
• Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.