Wipro Philippines Inc.
Team Lead
1 month ago
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Important information
Contract type:
Permanent
Location:
Cebu City, 6000 Cebu, Philippines
Work mode:
Onsite
Published on:
1 October 2026
What they need
📍 Location: Cebu
🏢 Work Setup: Onsite | Nightshift
We are looking for an experienced Team Leader to manage a production team of associates and ensure the consistent achievement of operational KPIs, including CSAT, AHT, Quality, and attendance.
Key Responsibilities
- Manage, motivate, and develop a team of associates
- Monitor daily and monthly performance against key operational metrics
- Conduct and document regular coaching and feedback sessions
- Handle client escalations and coordinate with MIS and Quality teams
- Facilitate team huddles, recognition activities, and employee engagement initiatives
- Mentor new team members and support their development
- Review weekly team performance and monthly stack rankings
- Manage annual performance reviews and improvement projects
- Handle production calls or chats when required
Qualifications
- Minimum of 1 to 2 years of Team Leader experience in a Contact Center or BPO
- Experience supporting voice or chat operations
- Strong communication, people management, analytical, reporting, and problem-solving skills
- Proficiency in MS Office, operating systems, internet services, and online tools
Apply now and take the next step in your leadership career!
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