Team Lead

The Vault – Webster, MA
Full-Time | Cannabis Retail Sales Lead

About The Vault

The Vault is an employee-owned (ESOP) cannabis dispensary committed to delivering premium products, knowledgeable service, and an exceptional customer experience.

Our mission is to earn the loyalty of our customers through integrity, enthusiasm, education, and outstanding service. We believe strong stores are built by strong teams, and we strive to create an environment where employees can develop their skills, take ownership of their work, and grow into larger roles within the company.

We operate in a fast-paced, customer-focused environment and expect our leadership team to lead by example while maintaining the high standards required within the Massachusetts cannabis industry.

The Position

We are seeking an experienced Cannabis Retail Supervisor / Team Lead to join our Webster leadership team.

This is a hands-on leadership position for someone who is comfortable balancing customer service, employee supervision, cash handling, cannabis compliance, and day-to-day dispensary operations.

The Team Lead works closely with the Dispensary Manager, Assistant Manager, and other members of the leadership team to maintain an efficient, compliant, and positive retail environment.

The ideal candidate is dependable, detail-oriented, confident making decisions, and capable of motivating employees while holding themselves and their team accountable to company standards.

Key Responsibilities

• Lead by example and serve as a positive representative of The Vault's culture, values, and customer-service standards.
• Supervise daily retail operations and help ensure assigned shifts operate efficiently and compliantly.
• Provide direction, coaching, feedback, and support to team members.
• Delegate responsibilities and monitor employee performance throughout the shift.
• Help create a motivated, productive, and team-oriented work environment.
• Deliver exceptional customer service and assist employees with resolving customer concerns.
• Maintain strong knowledge of cannabis products, promotions, policies, and current product offerings.
• Assist with employee product education and development.
• Ensure company policies, procedures, and Massachusetts Cannabis Control Commission (CCC) requirements are consistently followed.
• Follow all Responsible Vendor Program requirements.
• Perform daily cash reconciliation and assist with researching and resolving cash discrepancies.
• Follow established cash-handling procedures and ensure employees maintain proper cash controls.
• Assist with cannabis inventory reconciliation and investigation of product discrepancies.
• Receive cannabis deliveries and ensure products are received and processed according to company procedures and regulatory requirements.
• Utilize Dutchie, METRC, POS, inventory, and reporting systems as required.
• Identify operational issues and communicate concerns to the appropriate member of management.
• Work closely with the Dispensary Manager, Assistant Manager, and other Team Leads on daily store operations.
• Help implement company initiatives, promotions, and marketing strategies.
• Participate in community outreach initiatives and help build positive relationships within the local community.
• Perform additional duties as assigned by management.

Qualifications

Required:

• Must be at least 21 years of age.
• Minimum of 2 years of supervisory experience in a high-volume retail environment.
• Minimum of 2 years of cannabis retail experience.
• Previous experience with Dutchie, METRC, POS, and cannabis inventory systems.
• Experience receiving and processing cannabis deliveries.
• Strong cash-handling experience, including balancing drawers and researching cash discrepancies.
• Demonstrated ability to lead, motivate, coach, and hold employees accountable fairly and consistently.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritize responsibilities and manage multiple tasks simultaneously.
• Basic math proficiency.
• Ability to work effectively in a fast-paced and constantly changing environment.
• Reliable transportation.
• Ability to successfully complete all background and regulatory requirements applicable to employment in the Massachusetts cannabis industry.

Preferred:

• Experience in high-volume retail, hospitality, or consumer services.
• Experience training or developing retail employees.
• Bilingual English/Spanish communication skills.

What We're Looking For

Beyond cannabis knowledge, we are looking for someone who understands what it means to lead a shift and take ownership of the store.

Successful Team Leads at The Vault are proactive rather than reactive. They recognize problems, communicate effectively, support their employees, and step in wherever needed to keep operations running smoothly.

You should be comfortable providing both positive and constructive feedback, handling difficult customer situations, maintaining compliance standards, and making sound decisions when management is not immediately available.

Attention to detail matters in this position. When responding to this posting for the first time, include the name of your favorite cannabis-related movie somewhere in your response.

Schedule & Availability

This is a full-time position requiring flexible availability.

Candidates must be available to work:

• Morning and evening shifts
• Weekends
• Holidays
• A rotating schedule based on the operational needs of the dispensary

Physical & Environmental Requirements

Candidates must be able to:

• Stand and remain active for extended periods.
• Work for extended periods using computers, POS systems, phones, and other retail technology.
• Work in retail, office, inventory, and receiving environments.
• Perform duties in environments that may include exposure to cannabis odors, dust, noise, varying temperatures, and other normal retail or inventory-room conditions.
• Perform the physical responsibilities associated with day-to-day retail and inventory operations.

Benefits

As a full-time employee, benefits may include:

• Employee Stock Ownership Plan (ESOP)
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Parental leave
• Employee discount
• Flexible scheduling
• Opportunities for professional development and advancement

Why Join The Vault?

The Vault is an employee-owned company that believes in developing strong teams and creating opportunities for employees to grow within the organization.

We value people who take pride in their work, support their coworkers, care about the customer experience, and understand the responsibility that comes with operating in a highly regulated industry.

If you have cannabis retail experience, enjoy developing people, and are ready to take the next step in retail leadership, we would like to hear from you.

The Vault is an equal opportunity employer. Qualified applicants will be considered without regard to characteristics protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $20.00 - $21.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)
• cannabis retail: 1 year (Required)

Work Location: In person