Team Lead

Company: Simpel Techlabs Private Limited

Location: Bommanahalli, Bengaluru

Salary: 3LPA– 3.6LPA

Employment Type: Full-Time

About Simpel Techlabs

Simpel Techlabs Private Limited is a technology company focused on AI, IoT, ERP, Automation, and Robotics solutions for businesses. We work with organizations to digitize and automate their business processes through innovative technology solutions. We are looking for a Supply Chain Executive who will support our procurement, inventory, vendor coordination, logistics, and day-to-day supply chain activities.

Job Summary:

We are looking for an experienced and result-driven Team Lead – Telecaller to manage and guide a team of telecallers. The ideal candidate should have strong leadership skills, the ability to drive targets, and experience in handling outbound/inbound calling teams. The candidate will be responsible for team performance, quality monitoring, and achieving sales or lead generation goals.

Key Responsibilities:

• Lead, supervise, and motivate a team of telecallers to achieve daily and monthly targets.
• Monitor team performance and provide regular feedback and coaching.
• Ensure high-quality customer interactions and adherence to company scripts/processes.
• Track KPIs such as call volume, conversion rate, and revenue generation.
• Conduct daily team meetings and performance reviews.
• Train new telecallers and provide ongoing skill development support.
• Handle escalated customer queries or complaints when required.
• Prepare performance reports and share updates with management.
• Ensure discipline and maintain team productivity.

Required Skills & Qualifications:

• 2–3 years of experience in telecalling, telesales, or inside sales, with at least 1 year in a leadership or supervisory role.
• Hindi Fluency.
• Strong communication and interpersonal skills.
• Proven ability to achieve and drive team targets.
• Good understanding of sales techniques and customer handling.
• Ability to analyze reports and improve team performance.
• Basic knowledge of CRM tools and MS Office.
• Strong leadership, motivation, and problem-solving skills.

Preferred Skills:

• Experience in handling outbound sales teams.
• Experience in training and mentoring team members.
• Target-oriented and self-motivated personality.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person