Team Lead

Job highlights

• Provide real-time support to delivery executives to maintain the best customer experience

KEY RESPONSIBILITIES

• Roster Planning & execution for delivery executives based on the order trend at the hub.
• Monitor the delivery executives performance, identify low performers & help them to improve their performance through PIP.
• Planning and executing timely dispatches of shipments based on geographical/cluster knowledge.
• Facilitate new hire onboarding, including conducting orientations and training sessions.
• Build and maintain relationships with staffing agencies, job boards, and other recruitment sources.
• Provide real-time support to delivery executives to maintain the best customer experience.

BASIC QUALIFICATIONS

• 2+ years of experiences in logistics industry.
• Strong management skills & Local geography knowledge.
• Strong knowledge of last-mile delivery operations, including delivery executive and driver roles.
• Excellent communication and interpersonal skills.