Team Lead

Role & responsibilities

Accountabilities & Responsibilities

Resource Management

Engaging In Periodic Resource Estimation/ Planning

HCM - Resource Requisitions - Providing Inputs To PM/ PL

Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required

Controlling Attrition At Team Level

Controlling Absenteeism

Responsible For Resource Utilization

Responsible For Maintaining And Updating Team Skills Matrix

Responsible For Raising RFS For Admin/Transport Requirements Of Team And For Getting Approval From Respective PM/ Manager

Performance Management

Conducting Daily/Weekly Production Feedback Sessions - Providing Feedback On Quality And SLA Issues And Team Targets

Analyzing Team Performance And Identifying Training Needs

Ensuring Process/ Refresher Training Is Conducted As Required

TED - Interface - Training Nominations - Providing Inputs To PM

R & R Nominations - Providing Inputs To PM

Appraisals - Midterm/ Annual - Provide Feedback And Inputs On Team Members To PL/ PM

Employee Life Cycle

SDP Appraisals - Providing Feedback To PM

Coordinating Joining Formalities - ID/ Login Creation, etc. For New Team Members - Keep PL Update

Tracking Attendance/ Absenteeism Of Team - Inform PL

Pay Roll Interface - Collecting And Distributing Salary Slips/ Cheques Of Team

Ensuring Grievances Are Handled Effectively And Escalating As Required

Responsible For Leave Planning

Coordinating Resignation Formalities Of Team Members

Production

Ensuring Production (DE/ Prod Setup/ Bridging/ Analysis/ Calls/ Verification/ QC Etc.) Through Optimal Work Allocation And Monitoring)

Responsible For Downloading Work (If Required) And For Dispatching Completed Jobs To Clients And Any File Conversions Specified For The Process - Keep PL Updated

Resolving Daily Queries And Problems Of Team Members

Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W Such As JBC, JTS Or As Specified For Process - Inform PM/ PL As Required

Responsible For Shift Monitoring And Control

Responsible For Daily Reporting - MOM Etc.

Collecting Team Metrics

Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents

Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PL/ PM Or Clients

Responsible For Issue Tracking And Resolution

Ensuring Issue Resolution

Providing Feedback On Quality Issues

Ensuring Continuous Improvement Of Team Metrics

Raising RFS And Coordinating As And When Required With TNT/ STG Systems To Ensure Process Continuity

Compliances

Responsible For Ensuring QMS Compliance Of Team

Ensuring SLAs Are Met

Responsible For Ensuring ISMS Compliance Of Team

Adhering To Company Policies, Rules And Regulations

Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

Adhering to Work Timings, Leave Schedules

Preferred candidate profile