Team Lead

Optimae values diversity and we encourage everybody**,** including those from traditionally overlooked identity groups, to apply.

JOB SUMMARY

The role of Team Leader is to be an accessible, competent resource for employees who work at a specific site or in the community. Team Leaders are continually assessing and responding to customer needs, site needs, and staff needs. They act as role models for the provision of quality services by demonstrating responsible, ethical, customer-centered behaviors.

EDUCATION & WORK EXPERIENCE

• Must be at least 18 years of age.
• Two (2) years post high school education in a human service related field or two (2) years of full-time equivalent experience serving persons with disabilities is preferred

DUTIES AND RESPONSIBILITIES

• Provide direct service to customers.
• Serve as mentor to site/community staff.
• Problem solves site specific issues.
• Promote teamwork and build morale.
• Develop competency in staff to build individual staff confidence.
• Build consensus amongst staff.
• Daily quality assurance regarding maintenance of vehicles, medication systems, buildings.
• Assure client appointments are scheduled and kept.
• Participate in interviewing applicants.
• Delegate tasks to other staff.
• Facilitate regular staff meetings.
• Schedule staff and individual appointments
• Orient Direct Support Professionals and other staff working the site or in the community.
• Maintain customer files including safety plans and Strengths & Needs updates.
• Ongoing assessment of customers.
• Complete and submit entitlement papers.
• Maintain financial system for Payee accounts.
• Complete and submit daily census.
• Orient staff to the on-call system.
• Participate in on-call rotation.
• Pre-screen requests for time-off, submit to Service Coordinator for approval/denial.
• Collect, verify, and submit timesheets for Service Coordinator/Administrator approval.
• Tour prospective customers.
• Update Service Coordinators regularly regarding overall customer services, site operations, and staff performance.
• Prepare for, and provide input for ISP development.
• Complete quarterly progress notes on customers.
• Orientation and continuing development of customers understanding their rights.
• Offer input to Service Coordinators in development of individual staff Coaching Sheets.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person