Team Lead

Job highlights

• advanced certifications are a plus . 5-9 years of experience in infrastructure support,solutions engineering,or IT operations . At least 1-2 years in a lead,senior engineer,or subject-matter-expert role . Certifications preferred: VCP-DCV,MCSE,RHCSA / RHCE,CompTIA Network+ / Server+,or equivalent .
• Qualifications Experience

Job Summary

We are looking for a technically sharp and people-oriented Technical Lead / Team Lead to anchor our Infrastructure Virtualization support and delivery function. You will be the go-to expert for complex escalations involving virtual desktop environments, network topology, and operating system internals - while simultaneously guiding a team of support and implementation engineers to deliver exceptional customer outcomes.

This is a hybrid individual-contributor and leadership role: you will both roll up your sleeves on tough technical problems and coach your team to build long-term capability.

Core Technical Domains

Virtualization VDI

• Deep hands-on expertise with VMware vSphere / ESXi, Hyper-V, or KVM - cluster setup, HA/DRS configuration, and capacity planning

• Experience with VDI platforms: Citrix Virtual Apps Desktops, VMware Horizon, or Accops HyWorks (preferred)

• Understanding of desktop pooling models (persistent/non-persistent), session brokering, profile management, and application delivery

• Thin client / HyDesk endpoint configuration and management

  Networking

• Strong fundamentals in TCP/IP, DNS, DHCP, VLANs, routing protocols (OSPF/BGP basics), and network segmentation

• SSL VPN / IPsec tunnels, reverse proxy, load balancers, and firewall rule management

• Hands-on with ZTNA / SD-WAN concepts; familiarity with HySecure or comparable products is a strong advantage

• Packet analysis using Wireshark or similar for deep-dive troubleshooting

  Operating Systems

• Expert-level Windows Server (2016/2019/2022): AD DS, Group Policy, ADFS, IIS, RDS/RDG, certificate management

• Proficient in Linux administration (RHEL/CentOS/Ubuntu): shell scripting, systemd, log analysis, package management

• Experience with OS hardening, patch management, and baseline configuration in enterprise environments

• Familiarity with containerisation concepts (Docker/Kubernetes) is advantageous

  Key Responsibilities

• Own complex technical escalations (L2/L3) across virtualization, networking, and OS layers; drive root cause analysis and ensure timely resolution

• Lead, mentor, and performance-manage a team of 3-8 support / implementation engineers

• Collaborate with Product, Engineering, and Pre-Sales teams to relay customer feedback and influence the product roadmap

• Define and maintain runbooks, SOPs, and knowledge base articles for recurring issue categories

• Drive CSAT and SLA compliance metrics for your teams ticket queue; report weekly to support leadership

• Participate in customer onboarding, proof-of-concept, and go-live support for key accounts

• Provide inputs into hiring, training plans, and team structure as the function scales

• Serve as an escalation point of contact for strategic customers and partner engineers

  Qualifications Experience

• B.E. / B.Tech / MCA in Computer Science, IT, Electronics or equivalent; advanced certifications are a plus

• 5-9 years of experience in infrastructure support, solutions engineering, or IT operations

• At least 1-2 years in a lead, senior engineer, or subject-matter-expert role

• Certifications preferred: VCP-DCV, MCSE, RHCSA/RHCE, CompTIA Network+ / Server+, or equivalent

• Prior experience in a product company, IT infrastructure vendor, or managed services environment is highly preferred

  Leadership Soft Skills

• Proven ability to lead a team under pressure while maintaining a calm, solutions-oriented approach

• Clear and confident communicator - comfortable with customer-facing escalation calls and internal stakeholder updates

• Strong analytical and structured problem-solving mindset; able to break down ambiguous issues methodically

• Collaborative team player who leads by example; invested in the growth of team members

• Self-driven, ownership-oriented, with high accountability to outcomes

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.