Team Lead

Position Overview
The Restaurant Team Lead is responsible for overseeing the daily operations of the restaurant to ensure a high-quality dining experience for guests, efficient and profitable business performance, and a safe, positive work environment for staff. This role requires strong leadership, organizational, and customer service skills, along with a focus on operational excellence.

Key Responsibilities

Operations

• Oversee daily restaurant operations, ensuring compliance with company policies, food safety, and health regulations.
• Manage opening and closing procedures, including inventory checks, cash handling, and staff assignments.
• Monitor food quality to maintain brand standards.
• Ensure the restaurant is clean, organized, and fully stocked at all times.

Staff Leadership & Development

• Train and supervise front-of-house and back-of-house staff.
• Schedule shifts to optimize labor costs and meet business needs.
• Provide coaching, feedback, and performance evaluations.
• Foster a positive team culture that promotes engagement and productivity.

Customer Service

• Ensure all guests receive prompt, friendly, and professional service.
• Resolve customer complaints and service issues effectively.
• Maintain a visible presence on the floor during peak service hours.

Financial Management

• Monitor and control operating costs, labor expenses, and waste.
• Track sales performance, prepare daily/weekly/monthly reports, and identify improvement opportunities.

Compliance & Safety

• Enforce adherence to health, safety, and sanitation standards.
• Maintain compliance with licensing, labor laws, and company policies.

Qualifications

• Previous experience in restaurant management or a similar hospitality role.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of food service operations, including scheduling, budgeting, and inventory management.
• Ability to work in a fast-paced environment with flexible hours, including nights, weekends, and holidays.
• Knowledge of food safety and sanitation guidelines (e.g., ServSafe certification preferred).

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person