Team Lead - Collections

Roles and Responsibility

• Manage and oversee the collections process to ensure timely recovery of outstanding debts.
• Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.
• Collaborate with internal teams to resolve customer complaints and disputes.
• Analyze and report on collection performance metrics to identify areas for improvement.
• Train and guide junior team members to enhance their skills and knowledge.
• Foster a culture of professionalism and respect within the team.

Job Requirements

• Proven experience in collections or a related field, with a minimum of 2 years in a leadership role.
• Strong knowledge of collections principles, practices, and regulations.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills, with attention to detail and accuracy.
• Experience with CRM software and other relevant tools.