Team Lead - Collections

Job highlights

• Performance tracking of associates based on parameters like minimum calls per day,contact percentage,promises calls ratio and promises kept .

• Segregating, analyzing and allocating accounts to the team members

• Assist Team Members in consistently meeting or exceeding performance expectations for assigned accounts

• Performance tracking of associates based on parameters like minimum calls per day, contact percentage, promises calls ratio and promises kept

• Assist with training for new associates to ensure strong understanding of collection policies, processes and systems

• Assist in ongoing monitoring and providing feedback to associates to ensure compliance with collection policies and procedures including call monitoring and call reviews

• Assist team members with more difficult collection accounts and client calls

• Ensure that all delinquent accounts have been thoroughly worked according to standardized collection procedures

• MIS preparation and sharing portfolio related information with the line manager

• Act as a mentor for the team members