Team Lead Customer Service

Who We Are Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

Who We Need The Team Lead provides customer service, including helping customers with entry/exit transactions and ensuring parking equipment is in operating condition. This position is responsible for providing remarkable customer service to all Tenants, Visitors, Employees, Departments, and all others with whom they interact. You will be responsible for promoting good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help. This position has increased responsibility and acts as a lead worker and as a trainer for new/current staff. The Team Lead may assist with work assignments, workflow, new or current staff training, work direction and special assignments. Work is performed independently, under little to no supervision.

• Role model - Act as a role model for staff. Portray a positive demeanor always, through actions and communications. Act as a leader and resource for fellow staff.
• Follow the Work Rules and departmental policies. Articulate the reasons for these policies to other employees.
• Demonstrate an ability and willingness to work in many areas when operational needs require.
• Effectively articulate and demonstrate the principles and details of departmental standard procedures.
• Communicate problems and feedback to the appropriate departmental staff.
• Stay current with new or changed policies or procedures as communicated by management and act as a resource for fellow employees about reasons and details.
• Maintain contact with the Parking Facility Coordinator Team.
• Assist with daily operations.
• Money counting.
• Prepare daily cashier reports and manual deposits.
• Set up Event Personnel.
• Close out Events including making sure traffic exits the facilities as needed.
• Answer PARC Operation Center calls.
• Fix Hub equipment issues.
• Pull tickets / Raise gates / Fix gates.
• Stock and refill spitter and pay station tickets & refill receipt paper
• Knowledgeable in all areas of daily operation.

Ideal Candidate Skills

• Excellent customer service skills.
• Ability to work in various weather conditions.
• Legible Handwriting.
• Ability to stand for long periods of time.
• Successfully follow verbal/written directions.
• Competent to show up to work on time and on the required days.

Minimum Required Qualifications

• Dependability is a must.
• At least 18 years of age.
• Must provide your own vehicle.

Benefits We Offer

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

• Equal Employment Opportunity