W
Wipro
Team Lead (Digital Operations)
21 days ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
Role & responsibilities
- Lead day-to-day digital operations delivery and team performance.
- Allocate workload and ensure SLA, quality, productivity, and utilization targets are met.
- Monitor campaign intake, launch readiness, and delivery health.
- Manage client/internal escalations and operational risks.
- Coach, mentor, and develop team members.
- Ensure adherence to SOPs, quality standards, and documentation requirements.
- Support onboarding, cross-skilling, resource planning, and continuous improvement initiatives.
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