Gratitude India
Team Lead - Digital (Web Chat & Email)
Skills
22 days ago
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Important information
Contract type:
Permanent
Salary:
₹700,000 – ₹1,200,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Lead an international digital customer-service team across web chat and email. Drive SLA, CSAT, FCR, quality and productivity, handle escalations, coach teams, monitor workloads, improve processes, and ensure operational delivery.
Required Candidate profile
Graduate preferred with 3–6 years in international web chat, email or digital customer service, including 3+ years in Team Lead or supervisory roles. Skilled in KPIs, CRM, coaching, QA and escalations
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