Team Lead (EV - Bike)

1. Lead and supervise the EV sales team to achieve monthly and annual volume, revenue and finance penetration targets through effective GMA planning and execution.

2. Drive finance penetration by closely working with finance partners and monitoring attachment rates.

3. Conduct daily huddles to review ETBR, monitor booking pipeline and align team activities to

daily/weekly priorities.

4. Review enquiries, test drives, bookings and retails to ensure healthy funnel at each stage.

5. Train team members on EV product knowledge for the Flying Flea portfolio as well as key competitor products.

6. Continuously update the team on new features, updates, schemes and market developments in the EV space.

7. Conduct daily role plays to drive process adherence for walkin, telephonic and website enquiries.

8. Standardize pitch, need analysis, test drive process, negotiation and closure behavior across the team.

9. Motivate and coach the sales team to achieve individual targets and enhance overall store

performance.

10. Identify high performers and areas of improvement; provide constructive feedback and support.

11. Monitor E2T, E2B and B2R conversions using Power BI sales dashboards.

12. Review team member performance weekly and implement corrective actions in case of low conversions.

13. Support sales executives in customer interactions, negotiations and deal closures when required.

14. Handle customer escalations promptly to protect customer satisfaction and brand reputation.

15. Ensure adherence to OEM sales processes, documentation accuracy and compliance requirements.

16. Maintain showroom discipline, including display standards, cleanliness and brand guidelines.

17. Educate customers on EV benefits, total cost of ownership (TCO) and applicable local government rebates/subsidies.

18. Help customers understand charging, range, usage patterns and lifecycle cost advantages.

19. Monitor the journey from vehicle billing to vehicle delivery for each customer, ensuring timely, errorfree handovers.

20. Drive high customer satisfaction scores through proactive communication and issue resolution.

21. Ensure all vehicles are charged to 100% on a daily basis as per guidelines.

22. Maintain test drive vehicles in tidy condition, ensuring superior touch-and-feel and adherence to service intervals.

23. Ensure a superior, seamless customer experience from enquiry to retail, across all channels (walkin, tele, digital).

24. Implement feedback from customer surveys to continuously improve the sales process.

Candidate Profile:

Education Profile: Any Graduation (Any Discipline).

Experience: 5 to 7 Years of Experience (2W/4W) With At least 2 Years working as a Team Leader. Prior EV

Experience is an Added Advantage.

Location: Ashok Nagar, Chennai for Royal Enfield Flying Flea Dealership.

Pay: From ₹23,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person