Team Lead Front Operation Support

Responsibilities

Manage the project and operate IT-Front team

• Plan the project and set the timeline.
• Control the progresses and assign team member go to the project.
• Provide the appropriate reporting to Head of Operation & support and Head Technology Services.
• Report the Front Office Operation KPIs and milestones to Head of Operation & support and Head Technology Services

Support

• Coordinate with external vendors for provide support on products.
• Monitor the trading system, consult to user and solve problem.
• Implementing support processes to enhance user & business team satisfaction.

Improve Trading system

• Cooperate with the service vendor and the Stock Exchange in order to solve the problem as well as testing and Implement the trading system

Best practice procedure

• Perform work under IT standard policies and procedures.
• Provide data for internal / external auditor and users.

Qualifications

• Bachelor’s degree in Computer or related field
• At least 6 year(s) of working experience in the related field is required for this position.
• Deliver high-quality professional support and ensure the timely, effective resolution of trading system issues to support the business.
• Manage Front Office operations and the support function to maintain stable, efficient trading services.
• Provide operational support for Front Office applications, including ETS/DTS, Fidessa, and Horizon.
• Perform daily operational monitoring to ensure the availability and performance of all systems.
• Troubleshoot and resolve issues across trading systems and online trading platforms for Equity and Derivatives products.
• Ensure systems comply with IT Security, governance, and regulatory requirements, including internal policies and Group standards.
• Manage projects related to Front Office systems, including implementations, upgrades, and enhancements, coordinating with vendors and internal teams to deliver on schedule.
• Advanced knowledge of trading systems.
• Working knowledge of Structured Query Language (SQL).
• Familiarity with trading systems used in a brokerage or securities environment
• Familiarity with SEC (Securities and Exchange Commission) regulatory requirements
• Familiarity with the Software Development Life Cycle (SDLC) process
• Project management skills, with the ability to plan and coordinate system implementations, upgrades, and enhancements.