OfficePartners, 360 Inc.
Team Lead (Google EdTech Account)
Skills
11 days ago
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Important information
Contract type:
Permanent
Location:
Cebu City, 6000 Cebu, Philippines
Work mode:
Onsite
Published on:
15 October 2026
What they need
Key responsibilities
- Lead, manage, and motivate a team of sales agents to achieve and exceed targets
- Monitor daily performance metrics (sales, conversion, AHT, productivity) and ensure goals are met
- Provide real-time coaching, feedback, and regular performance reviews
- Conduct call listening sessions and identify opportunities for improvement
- Support the onboarding and training of new hires
- Handle escalations and provide resolutions for complex customer concerns
- Collaborate with QA, Training, and Operations to drive continuous improvement
- Prepare and present performance reports and insights to management
- Ensure adherence to company policies, processes, and compliance standards
About you
At least 1–2 years of experience in a sales leadership role in a BPO
Ability to work in a fast-paced, target-driven environment
Experience with Google EDU products
Experience with other business tools
Adaptability and resilience
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