Team Lead High-Tech

As the Team Lead, you will be responsible for overseeing the customer service performance for our key customers, with a strong focus on operational excellence, cost management, and continuous improvement. You will ensure the delivery of high-quality after-sales service, driving exceptional customer satisfaction and operational efficiency.

About About the role In this role as Team Lead, you will collaborate closely with cross-functional teams, including the Customer, Quality engineers, Customer Account Teams, Life cycle management Teams, and other internal stakeholders. Your focus will be on enhancing customer satisfaction and extending the lifetime of our customers’ products by proactively addressing issues, managing service delivery timelines, and implementing continuous improvements within the customer service process.

By fostering a culture of operational excellence, driving cost-effective solutions, and ensuring timely resolution of customer challenges, you will strengthen customer relationships, maximize product performance, and contribute to the long-term success of both the company and its customers.

Key Responsibilities

• You will lead & support the team of the failure analysis engineers
• Oversee the timely and effective resolution of customer requests, including Root Cause Analysis, repairs, and upgrades
• Track and monitor team KPIs, set objectives and ensure alignment with company targets
• Collaborate with process engineers to implement improvements in customer service specific processes
• Train, mentor, and support team members, fostering continuous professional growth and skill development
• Handle the escalation of complex issues, ensure swift and appropriate resolutions
• Cultivate and maintain strong, long-term relationships with key customers, ensuring customer satisfaction
• Manage inventory, tools, equipment, and personnel to ensure optimal utilization and smooth operations
• Ensure adherence to safety and quality standards

What We Offer

• Performance-based salary growth that rewards your results
• 33 vacation days per year, including public holidays+ 13 ADV
• Time-for-time compensation when working extra hours
• Strong focus on personal development, supported by a tailored growth and learning plan
• Extensive career opportunities, with progression across a wide range of functions and projects
• A young, entrepreneurial, and innovative company culture where initiative is encouraged
• Free access to the company gym
• iPhone, laptop and other necessary tools to help you perform your work optimally.
• Free lunch, dinner and healthy snacks available every day on-site

What You Bring

• Bachelor’s degree in Engineering (such as Electronics), Industrial Engineering & Management, or an equivalent field
• Minimum experience of 3 years in leading (technical) teams and managing performance
• Exceptional communication, organizational, and interpersonal skills
• Ability to lead and motivate a diverse team while maintaining high service standards
• Strong problem-solving skills and the ability to make quick, informed decisions
• Ability to work under pressure and manage multiple tasks in a fast-paced environment
• Proficient English, both written and verbal

We are Prodrive Technologies We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.