Team Lead High-Tech Systems - Eindhoven

Introduction

Do you want to lead a technical team that keeps the products of key customers running at their best? As Team Lead you are responsible for the customer service performance for our client’s most important customers, with a strong focus on operational excellence, cost control and continuous improvement. You make sure high-quality after-sales service is delivered, resulting in satisfied customers and an efficient operation.

The role

You work closely with colleagues from different teams, including the customer, quality engineers, customer account teams, life cycle management teams and other internal stakeholders. Your aim is to increase customer satisfaction and extend the lifetime of customer products. You do this by tackling problems early, keeping service delivery on schedule and steadily improving the customer service process.

By building a culture of operational excellence, choosing cost-effective solutions and resolving customer issues on time, you strengthen customer relationships, get the best performance out of the products and contribute to the long-term success of both the company and its customers.

Your responsibilities

• Lead and support a team of failure analysis engineers.
• Make sure customer requests are resolved on time and effectively, including root cause analysis, repairs and upgrades.
• Track team KPIs, set objectives and align them with company targets.
• Work with process engineers to improve processes specific to customer service.
• Train, coach and support team members in their professional growth and skill development.
• Handle escalations of complex issues and make sure they are resolved quickly and appropriately.
• Build and maintain strong, long-term relationships with key customers and safeguard their satisfaction.
• Manage inventory, tools, equipment and people to keep operations smooth and well used.
• Make sure safety and quality standards are followed.

What you bring

• A Bachelor’s degree in Engineering (such as Electronics), Industrial Engineering & Management or an equivalent field.
• At least 2 years of experience leading (technical) teams and managing performance.
• Excellent communication, organizational and interpersonal skills.
• The ability to lead and motivate a diverse team while keeping service standards high.
• Strong problem-solving skills and the ability to make quick, well-informed decisions.
• The ability to work under pressure and handle several tasks at once in a fast-paced environment.
• Good command of English, written and spoken.
• Living in the Netherlands.