Team Lead, HRIS

Key Responsibilities

As a member of the Global People Systems & Operations team, your responsibilities will include:

• Lead a Regional People Systems & Operations Services team in supporting DSV Employee Central (DSV’s global HRIS system), while maintaining a customer centric mindset.
• Maintain a strong functional Regional People Systems & Operations Services team through effective recruiting, training, coaching, team building and succession planning
• Ensure that HRIS Helpdesk related requests are prioritized and dispatched within the team on a day-to-day basis to prevent escalations.
• Provide guidance, coaching, and day-to-day support to team members, fostering collaboration, knowledge sharing, and continuous development.
• Support the HRIS Helpdesk Manager, Employee Central Projects, Global People Systems & Operations in the identification and implementation of enhancements, new SAP SuccessFactors modules, and business process re-design.
• Works with end users to identify and resolve reported escalations/issues inclusive of performing data reporting and analysis, troubleshooting issues, and working with IT for resolution.
• Monitors the AD user accounts, checking consistency with DSV Employee Central data.
• Contribute to definition, communication & implementation of DSV Employee Central policies, procedures and best practices.
• Maintain DSV Employee Central data integrity to ensure accuracy.
• Understands local regulations, data privacy, security and labor requirements that impact DSV Employee Central setup and maintenance to ensure compliance.

Required Skills

To perform successfully in this role, the Team Lead individual should demonstrate the following competencies:

• Resourcefulness: Highly motivated, organized, and solution-oriented with the ability to analyze information and support effective decision-making.
• Leadership & Team Coordination: Ability to guide and coordinate team activities, support collaboration, and promote accountability within the team environment.
• Change Management: Understanding of process improvement and change management principles to support implementation activities.

·       Relationship Building: Ability to influence, motivate, and collaborate with others. Establish and maintain effective working relationships with all Human Resource team members as well as key contacts in IT, IAMD, Finance and Payroll to ensure alignment in cross functional processes.

• Problem Solving: Identifies issues proactively and supports timely resolution.
• Communication: Strong verbal and written communication skills with the ability to explain technical issues to non-technical audiences.
• Decision Making: Ability to make day-to-day operational decisions within defined responsibilities and escalate where appropriate.
• Professionalism: Demonstrates professionalism, reliability, discretion, and a customer-focused mindset.
• Confidentiality: Maintains a high level of discretion and confidentiality.
• Planning & Organization: Strong organizational and prioritization skills with the ability to manage multiple activities simultaneously.

Education and Experience

• Bachelor’s Degree in business, human resource management, information technology, or a related field preferred.
• Minimum of five (4) years of experience in HR, HR system operations, or IT project coordination/support roles.
• Experience supporting HR applications and technologies within a large organization, including areas such as Core HR, Recruitment, Onboarding, Performance, Succession, reporting, user support, training, or system enhancements.
• Experience working in global or cross-functional environments preferred.
• Strong working knowledge of MS Excel and related reporting tools.

Languages

• Proficient level of English (spoken and written).