Team Lead - Infrastructure Services

As Team Lead, you'll provide technical leadership, support and day-to-day management of the team. You'll be the go-to person for technical guidance on fault-finding methodologies, customer management and problem resolution, and you'll roll up your sleeves to engage directly on complex technical issues to drive resolution and keep customers satisfied.

About the team

Our Infrastructure team sits within Technical Operations and delivers operational and project-based services to NEC and our customers across government and non-government sectors. The team covers a broad and interesting scope of work, including:

• Development and operational monitoring of Windows and Unix/Linux servers
• Database monitoring and administration
• Monitoring and management of Exchange, Active Directory and other Microsoft server products
• Storage and backup architecture and management services

Ky responsibilities

• Lead the relevant technical team, managing and escalating major incidents to the Technical Delivery Manager and/or Major Incident Management team (SRMs)
• Support service owners in developing and maintaining service descriptions and project SOWs
• Identify and escalate opportunities for improvement to the Technical Delivery Manager
• Participate in process forums as required
• Provide technical leadership and guidance to the team on fault-finding methodologies, customer management and problem resolution
• Manage day-to-day resourcing for direct reports, including performance and KPIs, leave, timesheet approval, overtime and on-call rostering

About you

• 2+ years' experience in a technical leadership role
• 3+ years' previous experience in hardware diagnostics and troubleshooting within an enterprise environment
• Strong technical leadership and problem-solving ability, with the confidence to mentor and guide technical staff
• Excellent communication skills, with the ability to articulate the business impact of problems and issues to all levels of management
• A customer-first mindset when managing critical issues
• Strong time management skills, with a proven ability to balance operational support with project demands
• A genuine "can-do" attitude and willingness to support the needs of a professional team
• Excellent analytical and problem-solving skills

Benefits

• Attractive salary on offer
• NEC Partner Product Discounts
• Work alongside passionate and like-minded people

Ready to Apply?

If you're ready to lead a skilled technical team and make a real impact for our customers, update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit. We want to see your expertise in action to give your application full consideration. Apply now to be considered.