D
Delhivery
Team Lead Kozhikode
Skills
Customer Support
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹350,000 / year
Location:
Kozhikode, Kerala, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
- Manage daily last-mile delivery and dispatch operations.
- Monitor shipment allocation, delivery performance, and closure.
- Manage and coordinate delivery executives/riders.
- Ensure timely delivery and minimize pending/undelivered shipments.
- Track key operational metrics such as productivity, SLA, RTO, and delivery success rate.
- Handle customer escalations and resolve operational issues.
- Plan manpower and ensure proper rider attendance and productivity.
- Coordinate with hub, customer support, and other teams for smooth operations.
- Maintain daily operational reports and performance trackers.
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