Team Lead – Life Insurance Policy Servicing & Underwriting Brussels, Belgium

For one of our clients active in the Life Insurance and Group Insurance sector, we are looking for an experienced Team Lead – Policy Servicing & Underwriting to provide operational backfilling support within a dynamic and fast-paced environment.

As Team Lead, you will oversee the Policy Servicing & Underwriting team, ensuring efficient operations, compliance with internal controls and timely delivery of activities in line with regulatory requirements and service level agreements.

Main Responsibilities

• Coordinate the Policy Servicing & Underwriting team to ensure the completion of weekly deliverables within agreed timelines and service standards

• Lead weekly team meetings and monitor operational KPIs

• Execute internal controls under the responsibility of the Team Lead

• Implement and maintain a performance monitoring framework for the TechCom scope

• Define and execute an action plan to reduce the “Not In Time” backlog and stabilize team workload

• Ensure operational coordination required for the successful delivery of key projects

• Collaborate closely with commercial and technical stakeholders

• Drive continuous improvement initiatives to enhance processes and team performance

  Required Skills & Experience

  Insurance Knowledge

  • Strong understanding of Group Life Insurance products, including death, disability and hospitalization coverages

  • Good knowledge of the functioning of group insurance contracts

  • Understanding of regulations related to employee benefits and taxation

  • Knowledge of Sigedis processes is considered a strong asset

  Technical & Operational Skills

  • Ability to communicate clearly with clients and brokers

  • Experience managing multiple cases simultaneously while respecting strict legal deadlines

  • Proficiency with Excel, Word, Outlook and central/mainframe systems

• Proven experience in team coordination and leadership

• Strong expertise in operational management, KPI monitoring and process improvement

• Experience performing internal controls

• Strong team spirit, detail-oriented, prioritization skills

• Languages:

  • Dutch: Fluent

  • French: Fluent

  • English: Professional working proficiency