Team Lead - Manual

Objectives

• To ensure that all activities under the manual activity scope are done within specified TAT.

• Manage team and team morale to ensure high productivity levels.

• To plan and execute according to work load and client specifications.

Roles and Responsibilities

• Ensure that all manual activities are within TAT.

• Ensure that there is proper hand over of forms between processes whether within manual or otherwise.

• Ensure that all manual team match the productivity standards specified in the organization through periodic training and guidance.

• Ensure proper implementation of forms management such that all forms in the process are appropriately tagged.

• Ensure that the work area is maintained in a manner such that there are no forms lying scattered which are not accounted for.

• Providing necessary and timely data to the group lead for all organizational MIS.

• Attendance Management and work allocation in case of absenteeism.

• Manage team morale and motivate them to give their best to the organization.

• Ensure that the team adheres to the work ethics of the organization.

Qualities in the candidate

• People Management

• Process orientation