Team Lead - Operations

Job Summary

Role: Team Lead - Operations. Experience: 4+ Years. Location: Hyderabad.

Key Responsibilities

• Develop and execute a strategy to drive long-term success with their clients at scale.
• Inspire and develop the team to provide the best in market consultative solutions to shape and grow our client s business.
• Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between what s relevant to make sense of complex situations.
• Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements.
• Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process.
• Develop and implement best practices and key metrics for your team to provide world class new customer education and onboarding.
• Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities.
• Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams.
• Client Management, SLA Management, Stakeholders Management, Performance management.
• Excellent communication, organizational, customer service skills, Team Management, Time management, Good Analytical skills strategic thinking.
• Open to working in a 24/7 environment.

Qualifications

• 4-5 years of overall relevant experience of which at least 1 years of experience into Managing people.
• Degree in Sales Marketing/Business Studies or other related areas preferred with (Any Graduation / MBA in Sales Marketing Preferred).
• CMS Navigation Proficiency required in handling day to day operations.
• Sales knowledge on social media platform.
• Performance Review and Reporting Skills.
• Candidates should be flexible with rostered day offs and working in shifts.
• Salesforce Hands-on Experience an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.