Team Lead Service Engineer

About the role

Manage, coordinate, and assign daily operational tasks to Cloud Engineering, Network/SDN, Compute & Storage, and Site Reliability Engineering (SRE) teams. Review and approve Standard and Normal Change Requests prior to deployment to the Production environment. Receive escalations from NOC/SOC Level 1 (L1) and assign incidents to the appropriate Level 2 (L2) Engineers for further investigation and resolution.

Key responsibilities

• Manage, coordinate, and assign daily operational tasks to Cloud Engineering, Network/SDN, Compute & Storage, and Site Reliability Engineering (SRE) teams
• Review and approve Standard and Normal Change Requests prior to deployment to the Production environment
• Receive escalations from NOC/SOC Level 1 (L1) and assign incidents to the appropriate Level 2 (L2) Engineers for further investigation and resolution
• Monitor and follow up on the progress of ongoing Incidents and Problems handled by the engineering teams
• Develop, maintain, and regularly update Runbooks in collaboration with engineers across each technical domain
• Ensure the quality and compliance of patching and maintenance activities according to approved schedules and plans
• Prepare and present weekly operational status reports and support the Service Manager in capacity planning activities
• Support Corrective Maintenance (CM), Preventive Maintenance (PM), and other operational activities related to assigned projects

About you

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field
• 5–10 years of experience in Cloud Infrastructure, Data Center Operations, or a related field
• Strong understanding of Cloud Computing architectures, particularly IaaS and PaaS, as well as Virtualization concepts
• Good foundational knowledge of Networking, including VLAN, VPC, Load Balancing, and Firewall technologies
• Basic knowledge of Storage technologies, including Block Storage and Object Storage, as well as fundamental Database concepts
• Willing and able to work overtime and participate in on-call rotations during emergencies or critical incidents
• Ability to communicate effectively with both technical teams and international vendors, with sufficient English proficiency for technical communication
• Strong sense of ownership and responsibility, with the ability to work effectively under pressure
• Ability to multitask, prioritize workloads, and manage responsibilities across multiple projects simultaneously
• Demonstrates a positive attitude, proactive mindset, and strong teamwork

Work Place

A.A. Capital Ratchada Building, Ratchadaphisek Soi 3, Din Daeng Subdistrict, Din Daeng District, Bangkok 10400, Thailand