Team Lead Software Systems Engineering

Sabre is seeking a talented Lead Site Reliability Engineer to support the PNR SRE Team in Bangalore. This team supports the operations of the "Reservations" suite of products at Sabre and is globally distributed across US, Poland and India. We are looking for a team member to join this team and be focused on ensuring the stability and reliability of the services, automated delivery, increasing velocity of releases, and working with us on incorporating best practices, high quality and ensuring overall great customer experience for Sabre customers. The team member must practice SRE principles and should strive to reduce toil and treat reliability as a feature. This role will report to the team manager.

Role And Responsibilities

• Provide application on-call support (8–12-hour shifts, one week at a time), responding to system alerts/pages, troubleshooting issues, and taking action when needed.
• Participate on incident bridges and lead investigation of severe issues affecting customer experience.
• Review, execute, validate and monitor changes to ensure stability and risk are addressed
• Build alerting and monitoring solutions for new or existing services in GCP, and other observability tools.
• Continuously improve reliability by engaging in SRE practices such as blameless postmortems, building SLIs for CUJs, reducing toil and increasing automation.
• Support development partners with infrastructure deployments, ci-cd pipelines, and other non-functional requirements to be prod-ready
• Take ownership of services, addressing risks, and keeping up with other KTLO tasks including managing infrastructure currency, PCI audits, capacity monitoring, and cost optimization.
• Provides technical mentorship and cultural/competency-based guidance to teams.

Qualifications And Education Requirements

• Google Cloud Platform knowledge
• Analysis, debugging and troubleshooting skills, persistence in problem solving
• Good collaboration within the team and with teams up and across the organization
• Understanding of CI/CD concepts
• Familiarity with Jenkins
• Understanding of container orchestration technologies (Docker, Kubernetes)
• Linux/UNIX knowledge, Terraform, shell scripting, networking
• Familiarity with monitoring and alerting tools: AppDynamics, Google Cloud ops, Data dog, Prometheus, Grafana, Elastic search
• Experience with Change Management process
• Very good written and verbal English communication skills
• Willingness to learn
• Self-disciplined and commitment oriented

Nice To Have Skills

• Understanding of databases (relational, Oracle, Couchbase, Datastore, Spanner)
• Java development experience
• Experience with Sabre Change Management process, Service Now, runbooks
• Google SRE knowledge