Team Lead SultanBathery

Last Mile Operations Job Description

• Manage daily last-mile delivery operations and ensure timely shipment closure.
• Plan delivery routes and allocate shipments to delivery executives/riders.
• Monitor daily delivery targets, productivity, and performance.
• Track shipments, pending deliveries, returns, and RTS shipments.
• Coordinate with riders to resolve delivery-related issues.
• Handle customer escalations and ensure a good customer experience.
• Monitor COD collection and reconciliation.
• Ensure proper scanning, shipment handling, and operational compliance.
• Coordinate with hub/warehouse teams for smooth shipment movement.
• Prepare daily operational reports and track key performance metrics.
• Support rider onboarding, training, attendance, and performance management.
• Ensure smooth operations while maintaining safety and company SOPs.